Shipping Policy
Shipping Delivery time Estimates
We ship directly from our US warehouse within 24-48 hours after ordering. Currently, we only offer shipping to the continental US. Most items are usually delivered within 3-4 days of the time the order was placed. However, during periods of high demand, our shipping times may increase up to 7 days. If your product has not arrived within 7 days of placing the order, we ask to check the tracking number linked to the package to confirm any shipping delays by the carrier.
If this does not help, please contact us at support@petinpack.com to resolve the issue. Our team will reach back to you in 1 business day to confirm the location and ETA for your order. As for returns, we have a 60-day money-back guarantee for all purchases our purchases may be unhappy with. You can check our Return Policy here, and our Returns FAQs here.
Damages
If your product was delivered damaged, please contact us at support@petinpack.com with a photo of the damaged product so we can send you another for free. Our team will ship a replacement for the damaged or defective product within 1 business day of processing the request.
Date of Last Update: October 9, 2022