We currently only ship to customers in the United States. 

Shipping costs may apply and be added at the checkout.

We run discount and promotions all over the year, so stay tuned for exclusive deals.

Your orders are packed and shipped from our US warehouses.

We currently only ship to customers in the United States. 

We ship directly from our US warehouse within 24-48 hours after ordering. Orders will usually arrive within 3-4 days. You will receive tracking details when your order ships.

We provide a tracking number for free with every order. 

You will receive a tracking number within 24-48 hours after placing an order

If your tracking number has not arrived within 3 days of placing the order, please contact us 

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Sure!

You can do this by giving us the physical street address of your post office; followed by the post office box number, city, state, and zip code.

Example:

Mrs. Johnson

1234 Running Around Avenue

#4567        <--- PO number

Anytown, USA 89101

This will allow the courier to deliver directly to your post office and the postal staff will deliver your items to your PO Box.

Don't worry! Just contact us at support@petinpack.com

We always hope to provide the best products, but if you do need to return an order, we’re happy to help. 

You can use the following link to return your product. If you have any more questions about the process, please contact us at support@petinpack.com

We understand some pets may get excited with our items and chew them up or deliberately scratch them. Unfortunately, this is not considered a part of regular wear and tear, and isn't an error on our part. Deliberate destruction by pets is non-returnable. 

We do review damages on a case-by-case basis, so feel free to reach out to support@petinpack.com to see what we can do for you.

We try to ship our products as carefully as we can, but there may be times where the order arrives damaged due to poor handling

If this happens to your order, please contact us at support@petinpack.com with:

    - Your order number.

    - A picture of the damaged product.

Once received, we will gladly send out another one to you free of charge.

You can use the following link to return your product. If you have any more questions about the process, please contact us at support@petinpack.com

If you need to makes changes to your order you will need to contact us within 24 hours of placing the order.

Cancellation Terms

    - You must contact us within 24 hours.

    - We cannot cancel your order once it has already been shipped.

    - You can view our full refund policy here.

You can use the following link to return your product. If you have any more questions about the process, please contact us at support@petinpack.com

Our team will reach back to you within 1 business day!

Currently we accept payments through Paypal and Credit Cards ( Visa, MasterCard and American Express )

Wire Transfers/ACH and Personal Checks are not accepted.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly.